・We cannot accept any cancellations, reservation cancellations, changes, returns, or exchanges after purchase due to customer convenience.
・In the unlikely event that the product is defective or incorrectly delivered, please contact us within 7 days of receiving the product so that we can exchange it.
We cannot accept exchanges after 7 days of delivery, so please check the condition of the product as soon as it arrives.
*If there is no stock that can be exchanged, we will issue a refund. Please note.
・Our online shop is a mail-order business that is accessed by customers, and the cooling-off system does not apply.
[Not eligible for exchange]
・If you do not contact us within 7 days after receiving the product
・If the product is soiled or damaged due to the customer's responsibility, or if it has been used, washed, or repaired even once
・If the customer has an odor
・If you lose or damage a statement, product tag, accessories, package (bag, case, box, etc.)
・If the product image is different, you have ordered the wrong product, or you have ordered the wrong number, etc.
・If there is an error within 1cm from the size chart
・Others If the store determines that the exchange cannot be accepted according to the above
Notes on shipping reserved items
・The delivery date may change depending on the arrival status of the product.
・We will not contact you regarding the arrival date. Even if you contact us, we will not be able to answer.
・There is a possibility that the order will be canceled due to the lack of stock due to production reduction or cancellation.
・Delivery may be delayed due to delivery conditions and traffic conditions during busy seasons for delivery companies, year-end and New Year holidays, and bad weather.
・Shipping will be done together after all the items purchased in the same cart are ready. However, depending on the number of items, it may be shipped separately.
・Please note that you cannot specify the desired delivery date and time.
・Notice of shipment completion will be sent by e-mail on the same day or the next day.
*If you need to change the delivery address, please be sure to contact customer support.
Long-term absence/missing address
・It is the responsibility of the customer to receive the product sent.
・Items once shipped cannot be forwarded to another address.
・If you are absent for a long time or come back due to an incorrect address, the customer will be responsible for the round-trip shipping fee, packing material fee, shipping fee, and other damages and expenses incurred by our store. increase.
Please note that you will be responsible for the transfer fee associated with the payment. In addition, if the transfer to the designated account cannot be confirmed within the deadline, it will be judged as a malicious case and legal procedures will be taken.
・If we are unable to contact you [within 7 days] after contacting you regarding reshipment, we will process the cancellation.
The refund will be made by bank transfer, so please contact us with your designated bank account.
In the case of a refund, we will refund the balance after deducting the above damages and costs.
The transfer fee will be borne by the customer.
Please note that credit card payments cannot be canceled.
Credit card payment will be settled when the reservation order is confirmed.